: Our Policy
Product is shipped only after customer approval of design, color and sizes. Any changes must be received by ADCO before production begins.
Decorated articles may not be returned or exchanged except in the event of an ADCO mistake. In this case, ADCO will gladly replace or authorize a deduction from that particular invoice.
It is the customer's responsibility to check received items and report any discrepancies at arrival.
Credit card charges are invoiced at the time of shipment and will include regular UPS fees. Please complete the credit card account authorization form. Net 30 terms are acceptable for companies and organizations once the usual credit information is submitted and certified. Please call for information. Company purchase orders must be submitted in advance of production.
Unless we have a current sales tax certificate on file prior to the order, the California State Board of Equalization requires us to collect California Sales Tax. This applies to California customers only.
Screen and art production, as well as embroidery computer preparation fees are invoiced for use on the particular job and do not entitle the customer to actual ownership of such. ADCO artwork may be released for non-competitive use through special arrangements with ADCO.
Samples may be obtained for first column pricing plus a $5.00 small order charge, plus UPS. The small order fee will be credited with the first order.