: frequently asked questions Finding a product? What is the price? What is included with the price? Delivery Time? Proof before production? Sending my logo/design? Thread & ink colors? Mixing styles, colors, sizes or models? Samples? Rush orders? Shipping charges? Reorders? More than one location? Set up fees? Payment options? Finding a product? EMBROIDERY & ENGRAVING We offer several options for you to find a product. Go to our search page and the more fields that you complete, the more detailed your search result will be. If you do not find the item that you are looking for, contact us and we will be glad to research it. At the top of each page is the product button. This will allow you to search by category. What is the price? EMBROIDERY The more you buy the less you pay. Our prices are based on quantity volume with the minimum being only 12 pieces for embroidery and 24 pieces for silk screening. Each product detail page lists the price per quantity of the product, as well as a description of the item and color options. Also, if your plans are to order more than 600 pieces contact us for better pricing. It is not uncommon for us to provide customers with large orders such as a few thousand pieces. ENGRAVING For additional sizes and quantities please contact us. What is included with the price? EMBROIDERY All products that are decorated with embroidery include up to 15 colors of stitches for the design. The cost of embroidery is included for one location such as left chest. For all new orders there is a set up charge of $75.00 when ordering less than 24 pieces. Most common chest or sleeve stitch counts runs between 5,000 to 7,500 stitches. Screen printed products include a one color and one location price. We can print spot color or full color process. If you order requires multiple color or locations we encourage you to request a quote or call us for pricing. ENGRAVING Prices for engraved products are for blank items. Please contact us for cost of Typesetting and Logo Artwork. Delivery Time? EMBROIDERY & ENGRAVING Delivery time is usually 10-12 business days. Business days do not include holidays or weekends. This production time does not include any artwork prep time by Adco. Proof before production? EMBROIDERY & ENGRAVING We always have you approve all designs. We will fax or email you the artwork for approval prior to production. The one exception to that rule are reorders without any changes. Sending my logo/design? EMBROIDERY & ENGRAVING After your order is processed you will be transferred to the upload section. Follow the steps to upload your artwork. Once it has been processed you will receive a confirmation email on the order. Thread & ink colors? EMBROIDERY We stock the most common thread and ink colors. If you need a specific PMS color for your design there is an additional charge to order these. We will match the thread or ink colors as close as we can to your design. In most cases the colors are only a few shades difference and the human eye can not detect this. Mixing styles, colors, sizes or models? EMBROIDERY For embroidery items: We will allow combining of products of sizes, colors and models for your total quantity pricing and for minimum quantities, as long as each item is embroidered with the same design, in the same location.. For instance, if you are ordering 72 products and you would like your order to be a combination of 24 denim shirts, 24 golf shirts and 24 jackets to receive your 72 piece price this is acceptable. As long as we are embroidering the same logo in the same location on each product. As an added feature you can change the color of the treads to match the product if need be. For instance the denim can have red threads and the jacket white threads. Because embroidery on headwear requires a special setup and special equipment, headwear must stand alone for quantity pricing and for minimum quantities. Therefore using the same example above and you are ordering 48 caps, your price for your caps would be 48 pieces. Screen printed items: You are allowed to combine mix and match shirt colors for the same design. However. If you are going from a light color shirt to a dark color shirt new screens must be created in most cases. If new screens are required, there is another set up charge for the screens which are $30.00 each. Screen printing for youth sizes: With both adult and youth sized garments in an order it is recommended that you have another set of screens set for the youth sizes. If you were to use the youth screens for the adult pieces the proportions would be incorrect for the shirts. Samples? EMBROIDERY We can send you an embroidery sample either decorated or not. Decorated samples may take up to 7 business days to ship to you. If your design is not on file there is a set up fee for creating the logo,and the item is the cost for 12-23 pieces. If all you want to do is see the product before ordering we will send the blank sample to you. You are charged for the item of the 12-23 piece price. Screen printed samples are not provide due to the screen set up involved. Blank or embroidered samples are not returnable for a refund. Rush orders? EMBROIDERY & ENGRAVING We offer 2 rush order features. Cut off time is 3PM EST to count for that given day. If there are additional cost involved in shipping to complete the rush order those charges are past on. 1. 3 Day Rush - additional charge of $5.00 per item with a minimum charge of $150.00. 2. 5 Day Rush - additional charge of $3.00 per item with a minimum charge of $100.00. Shipping charges? EMBROIDERY All apparel products have a .50 per item shipping charge except for some outerwear such as jackets which are .75 each and caps of .25 each plus a charge of $9.50. One thing to remember about the shipping here is apparel is heavy or bulky. For example a box of 36 t shirts weighs on average 40 lbs. For orders that are in large quantities, the shipping will be based in freight charges FOB. Reorders? EMBROIDERY & ENGRAVING We keep all artwork and designs on file. If there are any changes you will be required to approve artwork before production can begin. More than one location? EMBROIDERY Products can be decorated in several locations. The pricing listed on our site reflects single location. The embroidered products are listed as one location up to 10,000 stitches. Designs that have more than 10,000 stitches a quotes will be provided. The screen printed items are one color imprinted for one location. Set up fees? EMBROIDERY If we do not have your logo or design, there is a one time set up fee. The fee is based on the stitch count. Most embroidery set ups range from $75.00 and up, based on stitch count. Most common chest or sleeve stitch counts runs between 5,000 to 7,500 stitches. For counts that are higher than this please contact us. Screen printing screens are $30 each per color. Artwork is $55 per hour. Payment options? Credit Cards: We accept Visa, MasterCard, American Express. Here are the most common questions. If you find that you need more information than provided here please feel free to contact us by phone or email.
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